As used in this Policy:
“patient” and “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
“personal information” means information or data about a customer who can be identified: (a) from that information; or (b) from that information to which we have or are likely to have access.
This Policy applies to personal information collected by Calibrate in connection with the services and products we offer. This includes information collected offline at Calibrate clinics, direct marketing campaigns, contests, competitions and online through our apps and websites. This Policy also applies to targeted Calibrate content, including offers and advertisements for Calibrate services and products which we may send to you on third-party websites, platforms and applications. These third-party sites may have their own privacy policies and terms and conditions.
Information we collect
Depending on the nature of your interaction with us, some examples of personal information which we may collect from you include:
name, residential address, email address, telephone number, gender, date of birth, and employment information;
credit card and other payment information;
insurance information and GP practice information;
information, feedback or content you provide through marketing campaigns, sweepstakes, contests, surveys, or promotional offers
We generally do not collect your personal information unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal information to us, or (b) collection and use of personal information without consent is permitted or required by the Personal Data Protection Act (PDPA) or other laws. When you agree to this Policy you are, to the extent required under your local law, granting your express and written consent to the processing of any personal information that you provide to Calibrate.
Information we collect when you visit us online
When you visit out websites, we use a web analytics tool to analyse site usage, how you arrive at our site, what time and date you visit our website, what pages you visit, the time spent on each page, what you do on our website, what browser you are using and on what internet browser you are using etc. This information is not tied personally identifiable information.
We use cookie technology on our websites to allow us to evaluate and improve their functionality. Cookies by themselves cannot be used to reveal your identity. They identify your browser, but not you, to our servers when you visit our websites and apps. If you do not want to accept cookies, you can block them by adjusting the settings on your internet browser. However, if you block them, you will not be able to use all of the features of our websites. We recommend you visit https://www.allaboutcookies.org/ for detailed guidance on how they work.
Where permitted by law, we may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own websites or apps, or advertisements from us displayed on other companies' websites. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our websites or third-party websites.
External web services
We may use external web services to display content on our website including but not limited to YouTube (to show videos). We cannot prevent these sites or external domains, from collecting information on your usage of this embedded content.
Because the security of your personal information is important to us, we use Secured Socket Layer (SSL) software in order to encrypt the personal information that you provide to us. If your browser is SSL-enabled (which most are), your transmission of personal information to us online will be encrypted.
We store your collected personal information (online and offline) on databases protected through a combination of physical and electronic access controls, and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights.
How we use your personal information
We use your personal information to provide you with a smooth, efficient, and personalised experience while using our services. This allows us to provide services and products that meet your needs, and to customise our services to make your experience more efficient and easier.
We may collect, use and disclose relevant portions of personal information to:
perform obligations in the course of or in connection with our provision of the services and products requested by you;
provide you with a better and more personalised level of service;
send you communications that you have requested from our website;
verify your identity;
respond to, handle, and process queries, requests, applications, complaints, and feedback from you;
process payment or credit transactions;
send you communications regarding services and products which may be of interest to you;
offer you the chance to take part in contests and promotions;
provide you and charge you for Calibrate services and products;
conduct market research, customer satisfaction and quality assurance surveys, and direct marketing and sales promotions;
improve our marketing and promotional efforts;
improve our services and products at Calibrate;
improve your experience at Calibrate and on its website;
statistically analyse Calibrate website usage to improve our content, products and services;
make the Calibrate website and its services and products better tailored to you;
analyse the effectiveness of our contests, promotions and advertisements;
help speed up your future experience at Calibrate and on the Calibrate Website; and
administer general record keeping.
Who we share your personal information with
From time to time, we may disclose your personal information. We would always make that disclosure in accordance with applicable law. In some jurisdictions, data privacy laws may require us to obtain your consent before we transfer your information from your originating country to other countries. When you agree to this Policy, you are, to the extent required and permitted under your local law, granting your consent to the transfer of your personal information to such other countries.
We may disclose your personal information:
where such disclosure is required for performing obligations in the course of or in connection with our provision of the services and products requested by you; or
to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
When we do provide third parties your personal information or outsource the processing of your personal information to third parties, we oblige those third parties to protect your personal information in accordance with this Policy.
We reserve the right to disclose any personal information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, if we are compelled to do so by court of law or lawfully requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws.
Transfer of your personal information
We generally do not transfer your personal information to countries outside of Singapore. However, if we do so (for example sending you case notes to an Osteopath or Physiotherapist outside Singapore if you move out of Singapore) we will take steps to ensure that your personal information continues to receive a standard of protection. By submitting your personal information, you agree and consent to us transferring your personal information if needed, in accordance with the terms of this Policy and applicable data protection laws and regulations.
Protection of your personal information
To safeguard your personal information from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption, and disclosing personal information both internally and to our authorised third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Accuracy of your personal information
We generally rely on personal information provided by you (or your authorised representative). In order to ensure that your personal information is current, complete and accurate, please update us if there are changes to your personal information by informing us in writing or via email at the contact details provided below.
You may always choose what personal information (if any) you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected (for example, we cannot take a booking without a name).
If you provide us with your contact details (e.g. mailing address, email address or telephone number), we may contact you to let you know about the products, services, promotions and events offered that we think you may be interested in. We may also share your personal information with carefully-selected third parties, who may communicate directly with you. In some jurisdictions, data privacy laws may require us to obtain a separate consent before we do so. You can always choose whether or not to receive any or all of these communications by contacting us or following the “unsubscribe” instructions contained in the communications.
Withdrawing your consent
The consent that you provide for the collection, use and disclosure of your personal information will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal information for any or all of the purposes listed above by submitting your request in writing or via email at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing or via email at the contact details provided below.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal information where such collection, use and disclose without consent is permitted or required under applicable laws.
Access and updating your personal information
If you wish to make (a) an access request for access to a copy of the personal information which we hold about you or information about the ways in which we use or disclose your personal information, or (b) a correction request to correct or update any of your personal information which we hold about you, you may submit your request in writing or via email to Calibrate at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal information or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
Retention of your personal information
We may retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal information, or remove the means by which the information can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal information was collected, and is no longer necessary for legal or business purposes.
Effect of Policy and changes to Policy
This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal information by us.
We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Questions or complaints
You may contact our Data Protection Officer us if you have any inquiries or feedback on our personal information protection policies and procedures, or if you wish to make any request, in the following manner:
Email Address : firstname.lastname@example.org
Phone : +65 87256910
Last updated: 15/06/2020